Jr. Network Engineer

Carenection, The Health Network, is a complete telehealth enablement solutions provider, supporting over 300 clients nationally. We offer doctors, hospitals and telehealth consumers the opportunity to connect to our infrastructure and a broad variety of partners that can provide consultations, language interpretation, social rounding and other services remotely over video.

We are currently seeking a full-time Jr Network Engineer to help support the existing LAN, WAN infrastructure environments, as well as new data centers and other initiatives based on new client needs. This position will be heavily involved in client support and new circuit installations via telephone.

Role

Carenection Network Engineers will serve as comprehensive experts in their field. Specifically, lending support via phone, email and some on-site troubleshooting to both existing clients and new. They find solutions to challenges with the products and help work through technical difficulties.

Duties and Responsibilities

  • Develop customer-facing documentation for installation and troubleshooting procedures
  • Develop and maintain internal documentation for cross-training team members
  • Maintain an up-to-date body of knowledge regarding product updates and new technologies
  • Undertake small to medium-sized IT projects as instructed by the IT Manager
  • System administration of the network infrastructure: Cisco, Juniper
  • Install, configure, maintain and troubleshoot network hardware and software
  • Configuring WAN routers and facilitating WAN circuit installations
  • Translate requirements into system design documents, operational procedures and user guides
  • Resolve problems in break/fix situations, including dealing with software and hardware vendor technical support as needed
  • Some travel may be required (Participate in a 24/7/365 On Call rotation

Required Experience
  • 1-3 years previous experience supporting LAN/WAN infrastrucure
  • Proven ability to work as part of a team as well as show initiative and ability to work independently
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Strong documentation skills
  • Demonstrated experience in evaluating and testing current and new software/hardware technology

Required Skills
  • Excellent understanding of internet and networking fundamentals: Ethernet, IPv4 addressing, routing, VLANS, wifi (802.11a/b/g/n/ac), firewalls, DNS
  • Ability to configure a Cisco router from a supplied template
  • Excellent Windows troubleshooting
  • Excellent organizational and problem-solving skills
  • Excellent customer service skills and phone presence
  • Core understanding of routing and switching
  • Core understanding of Service provider and circuit installations

Other Details and Contact


Carenection Network Engineers report directly to the Director of Network Infrastructure.  This position requires you to be in the office per the assigned shift.  This position comes with Health, Dental and Vision insurance. Employees will be required to follow and perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

To apply for this position, please email your résumé and cover letter to cn-jobs@carenection.com .